Privacy Policy Ace Glass Company Last Updated: May 5, 2026
Ace Glass Company (“we,” “us,” or “our”) operates https://aceglasssc.com/ (the “Site”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, contact us, schedule services, or interact with our services, including SMS/text messaging.
1. Information We Collect
We may collect the following types of information:
- Personal Information: When you fill out our “Get a Free Quote” form, contact us by phone, email, text, or otherwise communicate with us, we may collect your name, email address, phone number, physical address, vehicle details (make, model, year, VIN, license plate), insurance information, and any other details you voluntarily provide.
- SMS/Text Messaging Information: When you voluntarily provide your phone number and opt in to receive text messages (e.g., for appointment reminders, service updates, quotes, or marketing), we collect your phone number and record your consent. We use standard opt-in language such as “By texting ‘YES’ or providing your number, you agree to receive SMS messages from Ace Glass Company.”
- Usage Data: We may automatically collect information about your device, browser type, IP address, pages visited, time spent on the Site, and referral sources.
- Cookies and Tracking Technologies: We may use cookies, web beacons, pixels, or similar technologies to enhance your experience, analyze traffic, remember preferences, and deliver personalized content. You can manage cookie preferences through your browser settings. We do not use tracking technologies to collect personal information for sale to third parties.
2. How We Use Your Information
We use the collected information to:
- Provide and improve our glass services (automotive windshield repair/replacement, residential and commercial glass installation/repair).
- Process quote requests and schedule appointments.
- Communicate with you about services, estimates, or appointments via phone, email, or SMS/text.
- Send service-related or marketing SMS messages only if you have explicitly opted in.
- Respond to your inquiries and customer support needs.
- Comply with legal obligations, prevent fraud, and enforce our agreements.
- Analyze website usage to improve the Site.
SMS Opt-In Details: You may opt in to receive SMS messages by voluntarily providing your phone number and consenting (e.g., via form checkbox, reply “YES,” or other affirmative action). We will only send SMS messages for which you have provided prior express written consent as required by law. Message and data rates may apply. Message frequency may vary. You can opt out at any time.
3. Sharing Your Information
We do not sell your personal information.
We may share your information with:
- Service providers who assist us (e.g., scheduling software, email services, payment processors, or SMS platform providers) under strict confidentiality agreements.
- Insurance companies or third parties as necessary to complete your glass service (with your consent or as directed by you).
Important SMS Opt-In Statement (No Sharing): We do not share phone numbers or SMS opt-in consent information with third parties for their own marketing or other purposes. Your phone number and SMS consent are used solely by Ace Glass Company (or our contracted service providers acting on our behalf) to communicate with you about our services. We do not sell, rent, or share your SMS data with unaffiliated third parties.
- Law enforcement or government agencies when required by law.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including encryption for sensitive data and secure handling of SMS consent records. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information.
SMS/Text Rights: You may unsubscribe from SMS messages at any time by replying STOP to any text we send, or by contacting us directly. Upon opting out, we will honor your request promptly and stop sending SMS messages (confirmation messages may be sent). You may also request to update or delete your phone number and associated data.
To exercise any of your rights, contact us using the details below.
6. Children’s Privacy
Our Site is not intended for children under 13. We do not knowingly collect personal information from children under 13.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.
8. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Ace Glass Company 5506 Two Notch Road Columbia, SC 29223 Phone: (803) 754-2911 Text Opt-Out: 803-753-8678 Email: info@aceglasssc.com